Privacy Policy

Last updated: 23 July 2026

Pharmacy Weight Loss Gillingham
GPhC Registration No. 9012511
Last Updated: July 2026

We are committed to protecting your personal data and handling it responsibly. This policy explains how Pharmacy Weight Loss Gillingham collects, uses, and protects your information in accordance with UK GDPR and applicable data protection legislation.

1. Who We Are

Pharmacy Weight Loss Gillingham is a GPhC registered online pharmacy weight loss clinic (GPhC No. 9012511) providing prescription and non-prescription weight loss services to patients in Gillingham and across the UK. As a data controller, we are responsible for the personal information you share with us.

2. Data We Collect

When you use our services, we may collect the following types of personal information:

• Identity data: Full name, date of birth, gender
• Contact data: Email address, phone number, delivery address
• Health data: Medical history, current medications, weight, BMI, and other clinical information provided during consultations
• Payment data: Billing information processed securely through our payment provider
• Technical data: IP address, browser type, and website usage data collected via cookies

Health data is classified as special category data under UK GDPR and is handled with the highest level of care and protection.

3. How We Use Your Data

We use your personal data for the following purposes:

• To assess your suitability for weight loss treatment and provide clinical consultations
• To process and dispense prescriptions, with delivery made within 1 working day of pharmacist approval
• To communicate with you about your order, treatment, or any clinical concerns
• To maintain accurate patient records as required by pharmacy regulations
• To comply with our legal and regulatory obligations as a GPhC registered pharmacy
• To improve our services and website experience

Our lawful bases for processing include the performance of a contract, compliance with legal obligations, and, for health data, the provision of healthcare and treatment.

4. Cookies

Our website uses cookies to enhance your browsing experience and help us understand how visitors use the site. Cookies we may use include:

• Essential cookies: Necessary for the website to function correctly
• Analytics cookies: Help us understand site usage and improve performance
• Functional cookies: Remember your preferences during your visit

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect how the website functions.

5. Third-Party Sharing

We do not sell your personal data. We may share your information with trusted third parties only where necessary, including:

• Prescribing clinicians or independent prescribers involved in your care
• Secure payment processing providers
• Delivery and logistics partners to fulfil your order
• IT and platform providers who support our pharmacy systems
• Regulatory bodies such as the GPhC or NHS when legally required

All third parties are required to handle your data securely and in line with UK data protection law. We do not transfer your data outside of the UK or European Economic Area without appropriate safeguards in place.

6. Data Retention

We retain patient records for a minimum of eight years from the date of last treatment, in line with NHS and pharmacy regulatory guidance. After this period, data is securely deleted or anonymised.

7. Your Data Rights

Under UK GDPR, you have rights in relation to your personal data. These include the right to access the information we hold about you, the right to have inaccurate data corrected, the right to request deletion of your data where applicable, and the right to object to or restrict certain types of processing. You also have the right to receive a copy of your data in a portable format. To exercise any of these rights, please contact us using the details below and we will respond promptly.

8. Contact Us

If you have any questions about this privacy policy, how your data is used, or wish to exercise your data rights, please get in touch with us. We aim to respond to all data-related enquiries within 48 hours.

Pharmacy Weight Loss Gillingham
GPhC No. 9012511
Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk